Emergency Room open now — 24/7, holidays included
9700 N. Saguaro Blvd, Suite 100, Fountain Hills AZ
Billing (480) 339-4825
Patient resources
Patient Resources
Everything practical in one place — your records, your bill, your insurance, and answers to the questions we hear most.
Where to go for what
Patient portals
Test results, visit summaries, refills, and messaging. The Emergency Room and the Medical Clinic use separate portals — we will point you to the right one.
Find your portal →Billing & insurance
Pay a bill, understand your charges, check accepted plans, and ask about payment options.
Billing information →Frequently asked questions
Emergency room and Medical Clinic questions answered in one place — including which one you need.
Read the FAQs →Book a clinic appointment
Call the clinic or send a request through the patient portal. The Emergency Room never requires an appointment.
How to book →Requesting medical records
You have a right to copies of your medical records. Most requests are handled through the patient portal, which is the fastest and most secure route. For older records or third-party requests, contact our office and we will send you the authorisation form.
Request a records formYour privacy
Protected health information stays in our secure clinical systems — never in website forms or email. Please do not include symptoms, diagnoses, or insurance ID numbers when you contact us through this site. Use the patient portal or telephone for anything clinical.
Read our privacy policyAbout your bill, before you worry about it
If something arrives from your insurance company after your visit, it is almost certainly not a bill. It is an Explanation of Benefits — a statement of what they paid. The large number on it is not what you owe.
For emergency care, federal law limits your share to the ordinary in-network copay, coinsurance and deductible your plan already sets. We do not bill you for the difference, and we never will.
If anything you receive is unclear, call us before you pay it. Our billing team would rather explain a statement than have you pay something you do not owe.